Refund and Cancellation Policy

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This policy covers the BESS Foundations video training sold by ENERCO Energy Solutions LLP. The course is digital content and access starts as soon as your payment is confirmed.

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1. No refund once access starts. Because the content is delivered immediately, we do not give refunds after you have been given access, including if you do not watch the videos or change your mind.

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2. When we will refund. We will refund your payment in full if: (a) you were charged more than once for the same purchase, (b) your payment went through but you did not get access within 48 hours and we could not fix it, or (c) a technical fault on our side stopped you from watching and we could not resolve it within 7 days.

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3. How to ask. Email info@EnercoEnergySolutions.com within 7 days of your purchase. Include your name, the email you used to buy, the payment reference and a short description of the problem.

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4. How refunds are paid. Approved refunds go back to the original payment method through Razorpay, in the currency you paid (INR or USD). Banks usually take 5 to 10 working days to show the refund. Any currency conversion or bank charge on your side is outside our control.

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5. Cancellation. The course is a one-time payment for 30 days. It does not renew automatically, so there is nothing to cancel. Access ends on its own after 30 days.

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6. Breach of Terms. If we end your access because you broke the Terms and Conditions, you are not entitled to a refund.

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7. Contact. Email info@EnercoEnergySolutions.com or WhatsApp +91 20 35904874.